Frequently Asked Questions

What can I expect during my first teletherapy session?

Your first session is a chance to discuss your concerns, goals, and history. We’ll begin building a treatment plan together and decide what support feels most helpful right now.

How does teletherapy work?

After scheduling, you’ll receive a secure link for your session. Join from a private, quiet space using a phone, tablet, or computer with internet access. Sessions are live video appointments.

How long are sessions?

Most sessions are 45–60 minutes. Initial intakes are typically 60 minutes, and crisis or extended sessions may be longer.

Will I need paperwork before my first session?

Yes. Intake, consent, and privacy forms must be completed before treatment begins. These are sent securely online.

Do you accept insurance?

Yes. Insurance is accepted through billing partners including Grow Therapy and Headway. Accepted plans may include Aetna, Cigna, UnitedHealthcare, Optum, Oscar, Oxford, Highmark, and others.

What if you don’t accept my insurance?

You may be able to use out-of-network benefits. I can provide documentation (superbill) for possible reimbursement. Please check with your insurance carrier.

Can I self-pay instead of using insurance?

Yes. Many clients choose private pay for added privacy or flexibility. Secure card payment options are available.

What are your rates?

Rates vary by service. Typical fees range from $120–$180+ depending on session type and length. Please contact me for current rates.

Do you offer sliding scale rates?

Limited reduced-fee openings may be available through Open Path Collective.

How do I schedule an appointment?

Use the contact form on this website or email lindsay@drlindsaymartin.com to request a consultation.

What is your cancellation policy?

Please provide at least 24 hours notice for cancellations. Late cancellations or missed sessions may incur a fee.

How is my privacy protected?

I use HIPAA-compliant systems and secure platforms designed to protect your confidentiality and personal information.

What platform do you use?

Virtual sessions are held through a secure, HIPAA-compliant video platform that works on most devices and browsers.

Do you prescribe medication?

No. I provide psychotherapy and counseling services. For medication support, please consult a psychiatrist or psychiatric nurse practitioner.

What if I’m in crisis or having suicidal thoughts?

If you are in immediate danger, call 911 or go to the nearest emergency room. You may also use local crisis resources or call/text 988 for immediate support.

What is the No Surprises Act?

If you are uninsured or not using insurance, you have the right to receive a Good Faith Estimate of expected treatment costs.